Frequently Asked Questions
What services do you offer?
We provide human-operated telemarketing services, including surveys, outbound campaigns, virtual assistants, customer service, and data entry, as well as AI telemarketing agents.
What is the minimum budget to start a campaign?
The minimum budget for a human-agent campaign is $5,000 USD. For AI-driven campaigns, pricing depends on the complexity of your requirements. Contact us to request a quote for AI campaign pricing. For budgets below $5,000 USD, a $500 USD setup fee applies.
Do you offer test campaigns?
Yes, we offer test campaigns starting at $1,000 USD plus a $500 USD setup fee for human agents. For AI-driven test campaigns, pricing varies based on campaign specifics. *Request a quote* for detailed AI test campaign pricing. The setup fee is waived if your total budget later exceeds $5,000 USD.
How quickly can you launch a campaign?
We can launch human-agent campaigns within 24 hours after receiving all necessary materials, including leads and the approved script. AI-driven campaigns may have different setup times based on their complexity, so it’s best to *inquire* for exact timelines.
Can you help if I don’t have a script ready?
Absolutely! Our team can create a custom script for your campaign based on your goals. You will review and approve the script before we start.
What types of calls do you handle?
We manage inbound and outbound services like market research, event registrations, fundraising, political campaigns, virtual assistant tasks, customer satisfaction surveys, and more, for both AI and human agents.
How do you manage and prioritize leads?
We use advanced lead management tools to prioritize, recycle, and distribute leads efficiently, maximizing results for your campaign.
Can I provide my own leads?
Yes, you are welcome to provide your own leads and specific instructions. We can also source leads for an additional fee if needed.
How do you ensure call quality?
We record all calls, provide live call monitoring, and offer weekly performance reports. Recordings are available for review or can be automatically uploaded to your cloud storage.
What platform do you use to manage campaigns?
We use Adversus.io alongside our proprietary platform powered by CallFluent.com, ensuring seamless campaign management with advanced features.
Do AI agents follow legal regulations?
Yes, AI agents adhere to USA and Canadian telemarketing regulations. Written consent is required for outbound AI calls in the USA, and inbound calls include a disclosure that the customer is interacting with an AI agent.
What’s the best use case for AI agents?
AI agents excel in appointment setting, lead follow-ups, and handling routine inquiries like abandoned carts (with prior consent), freeing up human agents for more complex tasks.
Can I access your AI software for my own business?
Yes, enterprise access to our AI software is launching soon. Contact us to *request early access* and get a customized package for your business.
Do you offer discounts for high-volume or long-term contracts?
Yes, we offer discounts for high-volume or long-term engagements. Contact us to discuss how we can structure a package that meets your needs.
Can AI agents handle non-English campaigns?
Yes, our AI agents are available in 35 languages, making them ideal for multilingual campaigns.
How flexible is the campaign timeline for AI vs. human agents?
Human-agent campaigns can launch within 24 hours, while AI campaigns may require more setup time depending on complexity. Request a quote for exact timelines based on your specific campaign needs.
How are agents selected for my campaign?
Our human agents are chosen based on their experience and your campaign’s specific requirements. AI agents are configured to follow the script and rules tailored to your needs.
Can I listen to live calls or review recordings?
Yes, you can monitor live calls or review recordings at any time. Recordings can also be automatically uploaded to your cloud storage.
What kind of reporting can I expect?
We provide detailed weekly reports, including metrics like call volume, success rates, and lead quality, so you can track the progress of both AI and human-agent campaigns.
How do I get started?
Request a quote or book a meeting on our website, and we’ll help design a test campaign and get your project up and running quickly.
